RESUME

Frederick Kwesi Great Agboletey

16 Pinkston Drive, 16/1
Glasgow, Lanarkshire.
G21 1NW
Scotland.

Telephone: (44) 1415582352

Mobile: (44) 7949300686.
e-mail: kwesiagboletey@gmail.com

website:

http://kwesigreat.tripod.com

http://www.linkedin.com/in/kwesigreatagboletey
http://www.geocities.com/kwesiagboletey/index.html

Work Experience              

November 2008 to 20 May 2009 - Banco Santander (Abbey Business Bank) Customer Service for Business Banking Clients.

·                   Servicing Inbound and outbound calls to fulfil client account needs and provide standard banking services.

·                   Multi tasking by accessing differential needs, call chanelling and targeted solution management to individual client needs.

·                   Local and International Banking Transaction and account records interpretation.

May 2005 - August 2008 - Marcus Evans Scandinavia, Senior Account Executive, Stockholm, Sweden.

·         Understanding and applying the ABC of the sales cycle

·         Core essences of targeted sales, ABC of the sales process, identifying buying cues, closing sales and re-engaging prior contacts.

·         Idea development and concept building through presentations, Target group identification and conference theme development

·         Cold calling potential targets for conferences

·         Focused sales and basic account management of conference sales.

·         Relevant data storage, data mining and data retrieval

·         Hard competitive drive to increase sales target through a motivating performance related pay package

·         Wide and insightful exposure to IT (Information technology) and Telecoms developments and most current business growth potential themes

·         Pan European and International market exposure and ability to command and propose idea to hard bitten business leaders and decision makers precisely and unambiguously

·         Extensive and ongoing training and exposure to corporate structures and sales closing strategies

·         Due payments collections skills through direct or thrid party responsibles

2004 -2005 Advanced Swedish Language Studies

2002-2004 – Travelling and working in the United States. KF Industries (Part of Circor), Oklahoma.

2001 – Seasonal part time employment with Swedish Post.

2001 – Lindens Vårdhem, Upplands Väsby, Sweden – Caring for Elderly Demented

2000- Lectures and supervision in Small Group Observations Institute of Behavioural Studies. Linköpings University, Sweden. Part-time lectures in Organisational Change;
Institute of Behavioural Studies, Linköpings University, Sweden.

1999- Filler Job with the Dutch Mail Company (DMC), The Netherlands, Amsterdam and City Mail, Sweden. Vallentuna Office.

1998- Design and Implementation of IT mediated international inter university educational programme between Sweden and Ghana.
Coordinator: Dr.Lauritz Brannstrom. Senior lecturer Umea University and IBV. Linköpings University, Sweden.

1993- Exporting Fruit Juices to West African countries.

1992-1993 Teaching Assistant, Department of Psychology. University Of Ghana.
Supervisors: Senior lecturers in Statistics, Organisational psychology, General Intro. Psych. Statistics. Cognitive Psychology.
Duties: Assisting undergraduate students between years 1-3 to gain further appreciation in specific subject areas; precisely statistics, industrial/organisational psychology; Research methodology, Experimental/cognitive psychology.

1990-1991 On special secondment to the Ghana Police Service as Instructor in Social Psychology and Current Affairs.
Supervisor: The Director of Education, Ghana Police Service.
Duties: Drawing syllabi for various grades of in training Police cadets. Teaching responsibilities in Social Psychology at the Police Depot. Presenting Papers on Current Affairs to Police Officers on Refresher course at the Police Communication School, Accra.

1986-1987 Accounts Assistant at the External Services of the Post and Telecommunications Corporation.
Supervisor: Director of Accounts and Finance. ETS. Mr. H. Halm.
Duties: Redesigning payment schedule forms for corporate users of telephone, fax, cable and telex subscribers.

Academic History             

Postgraduate Studies in Organisational Psychology, Umea University and Linköpings University.  Sweden. 1995-1999, 2005.

Masters of Philosophy (Organisational Psychology), 1994. University of Ghana.

Bachelors of Art, Second Class Uppers (Honours), 1990. University of Ghana.

Research Papers and Formal Academic Presentations                  

• The Effects Of Positive-Negative Teacher Interaction On Children's Social Preferences And Academic Task Performance. Supervisor: Dr. E. Segbefia. (The study aims at assessing the impact of punitive and nonpunitive measures involving humiliate remarks and praise remarks directed at pupils aged between 8-12 years as teaching techniques and the effects observed in children's performance in academic and non academic social tasks).

• Sources of Organisational Decline In The Manufacturing Sector. Supervisor Dr. Robert A. Akuamoah-Boateng. (The study aims at eliciting the factors identified as leading to organisational decline in the manufacturing sector in Ghana and the implications of the findings for existing theories of organisational decline).
• Organisational Adaptation and Change in Turbulent Environments: Supervisor Dr. Lauritz Brännström. Institute of Behavioural Studies (I.B.V.) Linköpings University. Sweden. This thesis specifies the nature of adaptive responses instigated by organisations in response to their environmental demands.

Academic Articles

• The Logic of Construct and Conduct of the Focused Interview in Organisational Studies. February 2001.
• The Integration of Floor Shop Experiential Knowledge into Group Task Structuration Processes. (In development).
• Specifying the Nature of Coordinating Structures in Multinational Organisations. (A proposed case study of Multi-national Organisations in Sweden; the Nature of Coordinating Structure, Task Monitoring and Linkage Processes.) (In Development).
• Entry Management at Service Organisations in Ghana. - February 2001.
• Entry Management and Lower Level Employee Induction Process at City Mail of Sweden. - February 2001.
• Entry Management as a Group Induction Process (Normative Modelling of the Group Induction Process). January 2001.
• A Consensual Approach to Managing Lower Level Work Groups. January 2001.
• The Nature of Association Needs in Newly Established Work Groups: - The Inductive Integration Process in the Decentralised Work Group. Paper Presented at the 2nd National Open Conference on Group and Social Psychology, May 2000. Lund. Sweden.
• Progressive Participative Group Task Structuration Processes in the Hierarchically Structured Manufacturing Organisation Task Designation and Decision Making Processes. Linköpings University FOG Seminar Series, November 1999.
• Resistance to Organisational Change. - Paper presented at the first national conference on Group and Social Psychology, May 1998. Linköping. Sweden.
• Organisational Decline and Change from Organisational Development Perspective.
• Is Privatisation a Panacea for Public Sector Inefficiency?
• Personnel Training and Incentive Schemes in Declining Organisations.
• Organisational Decline in the Private and Public Sector
  Manufacturing Industries.

Other literary Works         

Discernible Error – Social Philosophy -

In these dark woods - A short story -

Sundance - A collection of poems -

Hobby/Activities

Essay writing

Literary criticisms

E-books

Computer graphics

Cycling